Deliver Delightful Customer Journeys in the Next Normal
EGN invites you to join EGN Cross Functional Interactive Webinar: Leading to Deliver Delightful Customer Journeys in the Next Normal by Christoffer Erichsen
Date/Time: Tuesday, October 20, 2020. at 10.00am - 10.55am (Networking since 09.30am).
In a post COVID-19 world customers would be struggling to navigate the many friction points of the next normal. Not only do companies have to adapt their existing customer journeys to meet health & safety requirements but also demonstrating and practicing deep empathy with customer needs. In times of crisis, companies and leadership who exhibit emotional intelligence and communicate with care, honesty, and empathy will build trust with their customers and deliver delightful customer journeys along the way.
In this highly engaging virtual learning session, Chris will share some tips you can practice to gain empathy with your customers and tools to put into innovating your customer journey to deliver breakthrough business performance.
What you will learn:
- How might we understand customers needs in a post COVID-19 environment?
- How do we innovate customer journeys and deliver experiences that delights customers?
- How leaders can lead a CX boost in their organisation?
This is your chance to connect with your fellow EGN members weekly for a 30 min informal networking session in breakout rooms and a 55 min facilitated Knowledge Sharing Session in regards to your current COVID-19 related challenges and strategies.
Christoffer Erichsen is a highly sought-after international speaker who has 25+ years of experience in the fields of innovation, leadership and learning. He launched his first venture at the age of 16 & has founded multiple successful ventures since. He is extremely passionate about humanising business and the future work. In the last 2 years alone, he has impacted over 5,000 business professionals to drive customer-centric innovation. Chris is the founding partner of Human Inc, an innovation consultancy operating in Malaysia, Singapore & London. Human Inc has helped 50+ MNC's across South East Asia in every industry vertical to innovate through workshops, consultancy and solution design labs.
Agenda (SG Time):
09:30am Networking in breakout rooms
10:05am Knowledge sharing on topic of the day
10:55am Meeting Close